Return & Refund Policy

We want you to be happy with your purchase from us. If you change your mind or receive a faulty item, you can return it within 14 days of delivery. Just make sure the item is unused, with tags, and in its original packaging. You also need to show us your receipt or proof of purchase.

To start a return, please contact us and we’ll give you an RMA number and the right address to send your package. Please don’t send anything back without contacting us first, or we might not be able to process your return and refund.

If you return an item that is not faulty or damaged, we’ll deduct a 15% restocking fee from your refund, and you’ll have to pay for the return shipping cost. We recommend using a trackable and insured service, as we’re not responsible for any lost or damaged returns.

We don’t accept returns for products on sale, only regular-priced ones.

If you have any questions about our return policy, please contact us and we’ll be happy to help.

Damages & Issues

We apologize for any inconvenience caused by damaged, defective, missing or wrong items in your order. Please let us know within 48 hours of delivery if you have any issues with your order, as long as it hasn’t been installed, assembled and it is returned in its original packaging.

We will do our best to resolve the issue by sending you a full replacement or replacement parts (free of charge), depending on your preference and availability.

If you change your mind and do not want parts or a replacement unit, you can return the item under our standard return policy.

IMPORTANT: please keep the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.

Warranty

All our products are warranted by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 14-day period has expired, please contact manufacturer directly. We can provide manufacturers information.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.